Why being clear is the kindest - and most effective - approach to feedback.

Why sugarcoating feedback does more harm than good—and what to try instead.

We recently delivered a training session to a team of managers on how to effectively manage underperformance.  To be completely honest, we were a bit nervous going into the session. After all, underperformance is not the sexiest topic. Escalation strategies aren't exactly inspiring, and documentation isn’t exactly fun.

You can imagine our surprise when we looked at the post-training survey and saw 10/10 ratings across the board.